Same Day Services - by 5pm (If ready to p/u by 2pm).
Same Day Services - by 11pm (if ready to p/u by 9pm).
On Demand Services - by 5pm (if ready to p/u by 2 pm).
On Demand Services - by 11pm (if ready to p/u by 9pm).
Full day Operations.
Do you arrange for pick up and drop
We do p/u or deliver on weekends full day by prior
What is your holiday schedule?
We are closed on the following holidays:
Do you provide movers and packers
service for moving full house?
Currently we are not providing any packer and mover
services. We can provide contact details of reliable service
Can I track the status of my order?
We will be sending you SMS at the time of booking as well
as at the time of delivery, notifying the status of your order.
What are your customer service call
center hours of operations?
You can reach the Customer Service at XXXXXXXXXX Mon-Sat
from 10AM - 6PM and Sun from 10AM - 2PM
Will you contact me if there is a
problem with my shipment?
In the event of a problem with a delivery, every attempt
will be made to contact either the shipper or receiver in order
to resolve the issue.
How do I decide which vehicle to
Once you place a request, our customer service executive
will make a call to understand your requirements and will
suggest an optimal vehicle type suitable for your need, so to
save your cost and avoid in-transit damages
How can I make changes to my order
before and after confirmation?
You can edit your order / request within 15 minutes of
placement of your order. In case you want to change something in
the order/request after it has been placed, you can simply call
us at XXXXX-XXXXX between Mon-Sat between10AM - 6PM and 10AM
-2PM on Sunday.
What if the driver does not turn up
On rare occasions, due to unforeseen circumstances, your
truck might be delayed. In case of imminent delay, our customer
support executive will keep you updated about the pick up time
of your order.
How can I get a rate quote?
Refer our rate card mentioned on the website or talk to
our customer service executive.
What is the minimum chargeable
For orders delivered upto 5 km one rate / minimum
chargeable delivery rate will be charged.
How do I calculate my final bill?
The final bill is a combination of 4 components :
Freight rate basis distance (km) travelled
Labour charges (if any)
Packaging (if any)
Taxes including Toll charges
Can I change the delivery address
of my order?
Just drop us a message at email@example.com or contact
us on our customer service center and we will promptly change
How safe are my goods with you?
Safety is our utmost priority at TruMiles.com from the
point of booking till the delivery of your order, every shipment
has been tracked via GPS, moreover every driver has been
contacted on a regular basis to confirm the status of delivery
during the transit.
Cancellation and Return
What is the cancellation policy of
TruMiles.com provides easy and hassle free cancellation
policy. You can cancel your order any time before the truck is
out for delivery. In case the vehicle has started then a minimum
charge of 5kms will be applicable.
Can I reschedule my order pick up?
You can call us at xxxxx-xxxxx or email us at
firstname.lastname@example.org, we will be able reschedule your order any
time before the truck is out for delivery In case the vehicle
has started then a minimum charge of 5kms will be applicable.
What if I have any complaint
regarding my order/service?
Complaints/feedback/Queries are always welcome. You can
always write email@example.com or give us a call at
xxxxx-xxxxx and we will be more than happy to resolve it.
How can I make payments at
At TruMiles.com we have plan to accept multiple modes of
payment in the near future. Cash on Delivery (COD) is the only
option, which is available today. At the time of delivery basis
the charge received on your mobile via sms, pay in cash to the
How do I file a claim for a lost or
All claims regarding loss or damage to any shipment must
be submitted in writing to âZen Logisticsâ within 3 days of
delivery of the shipment. Please direct all claims for loss or
damage to the Claims Department at email id
What is the refund policy of
If there is any damage to the shipment, Get in touch with
our customer support in case you want to initiate the process of
refund. Mode of refund would be cash.
How much time does it takes for
We will initiate your refund process as soon you place
your refund request. Your money will be refunded back within 2-7
What documents would be required
For household goods, customer is required to provide to the
driver with a declaration stating the name of the owner of the
goods and a rough value of the goods on a plane sheet of paper.
For industrial, purchases and other products please
provide the driver with a photocopy of the invoice or purchase
bill or Stock transfer challan/note (STC/STN), road permit
Mobile App Downloads (Sep'15 onwards)
How can I download TruMiles.com
You can download our mobile app from Google Play Store or
App Store. Here is the link is as follows:
CONTACT US at firstname.lastname@example.org xxxxx-xxxxx
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